Join us for a lively discussion as industry leaders highlight ways to improve tenant retention through great customer service. What has worked for other companies? What strategies can be taken now that will bring short-term success? Long-term success?
Our presenters will discuss:
Setting a tone of great customer service early in the tenant relationship, such as during leasing negotiations.
Working with tenant companies that may be in financial trouble.
Increasing the importance of each management team member by contributing to a great environment for tenants.
Looking for value-added ways to green your building that will be noticed by tenants.
Making communication with tenants more flexible and responsive.