Engineering’s Role in Tenant Satisfaction and Retention

Description

Engineers are often the first point of contact for tenants, and those interactions matter. This Power Hour focuses on how engineering teams influence tenant satisfaction and retention through communication, professionalism, and follow-through.

The discussion draws on real-world experiences to explore what works, where challenges arise, and how engineers and property managers can better align expectations to support consistent service in commercial buildings.

Key discussion points

• How engineer-tenant interactions influence satisfaction and retention
• Shared expectations between engineering teams and property managers
• Simple habits that support trust, responsiveness, and consistency

Hosted jointly by BOMA/GLA’s Codes & Regulations Committee and Chief Engineers Special Interest Group.