How Engineering Teams Can Support Tenant Satisfaction and Retention Webinar

Description

Engineers are often the first people tenants and property teams interact with—and those moments matter. This webinar focuses on the customer service role engineers play in commercial buildings and how strong communication, professionalism, and follow-through support tenant satisfaction and retention. Engineers and property managers will hear real-world examples of what works, what doesn’t, and how expectations can be better aligned. The session will also highlight simple habits that build trust between engineering teams, management, and tenants.

Key Takeaways

•    Practical ways engineers can improve communication, appearance, and first impressions on site

•    How strong customer service from engineering teams supports tenant retention and return-to-office efforts

•    Shared expectations engineers and property managers can use to work more effectively together

Hosted jointly by BOMA/GLA’s Codes & Regulations Committee and Chief Engineers Special Interest Group, this webinar brings together property managers and engineering professionals to focus on a shared priority: delivering strong, consistent service in commercial buildings. 

By co-hosting this program, both groups are emphasizing the critical role engineers play on the front lines of tenant experience—and the importance of alignment between engineering teams and management to support building performance, tenant satisfaction, and retention.